Privacy Policy

Last updated: 25 July 2026

This policy explains what ZeroCut collects, why, and what you can do about it. We aim to collect only what we need to run the service.

What we collect

  • Account details you give us: name, email, and a securely hashed password. We never store your password in plain text.
  • Optional details you choose to add: phone number, profile information, portfolio, work history and cover images.
  • Project content: job briefs, messages, and files you upload for a project. Private project and job files are stored so that only the people involved and our team can access them.
  • Payment information is handled by Stripe. Card details go directly to Stripe and never touch our servers; we keep records of payment status and amounts, not card numbers.
  • Basic technical data needed to run the site, including a session cookie to keep you signed in.

How we use it

To run your account, match clients with freelancers, process payments through Stripe, hold and release escrow, send in-app and push notifications you have enabled, provide support, and keep the platform safe. We do not sell your personal information.

Who we share it with

With the other party to a project, to the extent needed for that project to happen (for example a client and their chosen freelancer see each other's project messages and files). With Stripe, to process payments. With service providers who help us run the site, under appropriate obligations. And where required by law. That is the extent of it.

Cookies

We use a session cookie so you stay signed in. We do not run third-party advertising trackers. If we detect your location or timezone to help set up your profile, that happens with your permission and only when you use that feature.

Retention and security

We keep your information for as long as your account is active and as needed to provide the service, resolve disputes and meet legal obligations. Payments run over encrypted connections through Stripe, and private uploads are kept out of public reach.

Your choices

You can view and update most of your information from your account settings. To request access to, correction of, or deletion of your data, contact us and we will help. Some records may be retained where the law requires it.

Children

ZeroCut is for adults and is not directed at children. Do not use the service if you are not old enough to form a binding contract where you live.

Changes and contact

We may update this policy; the "last updated" date above will change when we do. Questions or requests? Reach us through our Contact page.